VoiceOps

VoiceOps FAQ 7

• Why do I not see any calls for a rep in VoiceOps?
• What web browser should be used with VoiceOps?
• How do I leave feedback if there is something wrong on a call?
• How do I reset my password?
• How do I setup my password as a first-time user?

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Roster Management 8

• How to access Roster Management
• View seat usage
• Add Reps
• Edit/deactivate Reps
• Roster Management glossary

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Coaching Engagement Dashboard 7

• Coaching Engagement Dashboard Overview
• Coaching Engagement Dashboard Filters
• Rep Coaching Status, by Team
• Rep Summary
• Coach Summary

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Coaching Tools 1

• Coaching Page

Technical Documentation 3

• Integrating RingCentral with VoiceOps
• Using Single Sign On (SSO) with VoiceOps
• SSH Key Fingerprints

Call Integration API 1

• Using the VoiceOps Call Integration API

Reporting API 8

• What is the ideal integration upload choice when sending data to VoiceOps?
• Getting Credentials
• Call Exporting
• User Engagement Exporting
• What is the correct naming scheme for audio files?

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New Features 3

• Similar Statements
• Long Monologues
• Coaching Focus