Customers who use RingCentral as their call platform can easily integrate their calls into VoiceOps. Note that VoiceOps supports a single RingCentral integration per customer. Customers who require multiple integrations (e.g., for different divisions, each having a separate RingCentral account) should contact VoiceOps support before attempting to add additional accounts.
Provide VoiceOps Support with the name and email address of a user in your organization who has a RingCentral administration account.
VoiceOps will add this user to your company account as an administrator, and send a welcome email requesting that this user set up their account.
Once their VoiceOps customer admin account has been activated, the administrator visits the following URL:
https://app.voiceops.com/ringcentral_integrationLog into VoiceOps using your administrator credentials.
Log into RingCentral using your administrator credentials.
In VoiceOps, navigate to Roster Management and provide the needed information for your users. Use the full phone number as the integration id for users whose calls will be analyzed by VoiceOps.
More information about Roster Management can be found here: How to Use Bulk edit/upload users in Roster Management