Call Exporting : VoiceOps

All call exporting endpoints return a CSV file and use the same set of options:

{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”, # required, MM-DD-YYYY
  “end_date” : “05-01-2021”, # optional, defaults to current time. MM-DD-YYYY
  “metadata_fields”: [“field1", "field2", "field3”] # optional, adds metadata fields to each row
  “call_types”: “call type name 1,call type name 2”, # optional, filter by call type name, or `all`. Defaults to `all`.
  “teams”: “team one,team two” # optional, filter by team name, or `all`. Defaults to `all`.
}

/api/v1/export_calls

Returns all base call data.

/api/v1/export_call_events

Returns all call events, duplicating each call row for each event in a given call. (An event is a single speaker item of a call's transcript).

This endpoint also supports filtering results by a rep's integration_id and/or a call's metadata, e.g.

{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “integration_ids”: [“id_abc_123”, “id_def_456”],
  “metadata_filter_fields”: {
    "incontact_id": "id_ghi_789",
    "salesforce_name": "sf_name"
  },
  <in addition to the standard params>
}

/api/v1/export_call_behaviors

Returns all call behaviors, duplicating each call row for each behavior in a given call.

/api/v1/export_call_skills

Returns all call skills, duplicating each call row for each skill in a given call, and giving an occurrence count for each skill in the call.

/api/v1/export_call_outcomes

Returns all call outcomes, duplicating each call row for each outcome in a call type, indicating presence for each call.

/api/v1/export_call_tags

Returns all call tags, duplicating each call row for each tag in a given call.

Quick Example: Curl Usage

curl -H "Content-Type: application/json" --request POST -v --data '{"api_key": "<your api key>", "secret_key": "<your secret key>", "start_date": "04-30-2021"}' https://app.voiceops.com/api/v1/export_call_behaviors > behaviors.csv

curl -H "Content-Type: application/json" --request POST -v --data '{"api_key": "<your api key>", "secret_key": "<your secret key>", "start_date": "04-30-2021", "metadata_fields": ["incontact_id", "salesforce_name"], "teams": "Team 1"}' https://app.voiceops.com/api/v1/export_calls > calls.csv

Examples

All general call data after 04/30/2021

POST to https://app.voiceops.com/api/v1/export_calls
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”
}

All behavior & general call data after 04/30/2021

POST to https://app.voiceops.com/api/v1/export_call_behaviors
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”
}

All behavior & general call data between 04/30/2021 and 05/01/2021

POST to https://app.voiceops.com/api/v1/export_call_behaviors
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”,
  “end_date”: “05-01-2021”
}

All behavior data, general call data, and “id” metadata after 04/30/2021

POST to https://app.voiceops.com/api/v1/export_call_behaviors
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”,
  “metadata_fields”: “id”
}

All general call data and “id” metadata after 04/30/2021 for team “Team 1”

POST to https://app.voiceops.com/api/v1/export_call_behaviors
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”,
  “metadata_fields”: “id”,
  “team”: “Team 1”
}

All general call data and “id” metadata after 04/30/2021 for call type “Inbound”

POST to https://app.voiceops.com/api/v1/export_call_behaviors
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”,
  “metadata_fields”: “id”,
  “call_type”: “Inbound”
}

Call Exporting Print