All user engagement exporting endpoints return a CSV file and use the same set of options:

{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”, # required, MM-DD-YYYY
  “end_date” : “05-01-2021”, # optional, defaults to current time. MM-DD-YYYY
  “call_types”: “call type name 1,call type name 2”, # optional, filter by call type name, or `all`. Defaults to `all`.
  “teams”: “team one,team two” # optional, filter by team name, or `all`. Defaults to `all`.
}

/api/v1/export_user_call_views

Returns all call transcript view data per viewer (manager or representative) per all calls for a given representative per day.

/api/v1/export_user_comments

Returns all comment data per commenter (manager or representative) per all calls for a given representative per day.

/api/v1/export_user_forms

Returns all coaching form completion data per manager per representative per day.

Quick Example: Curl Usage

curl -H "Content-Type: application/json" --request POST -v --data '{"api_key": "<your api key>", "secret_key": "<your secret key>", "start_date": "04-01-2021"}' https://app.voiceops.com/api/v1/export_user_call_views > user_call_views.csv

curl -H "Content-Type: application/json" --request POST -v --data '{"api_key": "<your api key>", "secret_key": "<your secret key>", "start_date": "04-01-2021", "teams": "Team 1"}' https://app.voiceops.com/api/v1/export_user_forms > user_forms.csv

Examples


All call view data after 04/30/2021

POST to https://app.voiceops.com/api/v1/export_user_call_views
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”
}


All user comment data between 04/30/2021 and 05/01/2021

POST to https://app.voiceops.com/api/v1/export_user_comments
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”,
  “end_date”: “05-01-2021”
}


All coaching form data after 04/30/2021 for team “Team 1”

POST to https://app.voiceops.com/api/v1/export_user_forms
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”,
  “team”: “Team 1”
}


All coaching form data after 04/30/2021 for call type “Inbound”

POST to https://app.voiceops.com/api/v1/export_user_forms
{
  “api_key”: “<your api key>”,
  “secret_key”: “<your secret key>”,
  “start_date”: “04-30-2021”,
  “call_type”: “Inbound”
}