VoiceOps FAQ

Why do I not see any calls for a rep in VoiceOps?
If you do not see calls for a rep in VoiceOps, review this list of common causes: The rep is newly added to VoiceOps.   It can take up to 48 for VoiceO...
Wed, 29 Dec, 2021 at 2:31 PM
What web browser should be used with VoiceOps?
Google Chrome is the web browser supported by VoiceOps.   Other modern browsers such as Mozilla Firefox or Microsoft Edge are not supported by VoiceOps ...
Wed, 29 Dec, 2021 at 2:39 PM
How do I leave feedback if there is something wrong on a call?
How to leave feedback if there is something wrong with a call in VoiceOps Steps to leave feedback and flag a call When viewing a call click the flag b...
Thu, 30 Dec, 2021 at 11:45 AM
How do I reset my password?
These instructions are for users who access VoiceOps directly through https://app.voiceops.com. If your company uses SSO (Single Sign On), you can access ...
Thu, 30 Dec, 2021 at 10:35 AM
How do I setup my password as a first-time user?
These instructions are for users who access VoiceOps directly through https://app.voiceops.com. If your company uses SSO (Single Sign On), you can access...
Thu, 30 Dec, 2021 at 10:35 AM
Why don't I get VoiceOps notification emails?
You receive email notifications when you and your team members interact with VoiceOps.  Some examples of the emails VoiceOps sends are: Welcome to VoiceOp...
Fri, 22 Apr, 2022 at 11:48 AM
Email Notifications
All VoiceOps emails will be sent From: no-reply@voiceops.com.   VoiceOps users will receive email notifications when: Setting their password Unlocking t...
Wed, 2 Mar, 2022 at 1:24 PM