1. Active Coach: If this is “Yes” then a user will show up the VoiceOps coaching reporting as a coach.

  2. Email: The email address that the VoiceOps account is linked to.

  3. Integration ID: This is the unique identifier the VoiceOps uses to pull calls into our system from call recordings. If this identifier isn’t correct we won’t be able to receive or analyze any calls for the rep.

  4. Last Sign-in Date: The last date a user signed in. If it’s blank, they haven’t logged into VoiceOps yet.

  5. Role: Rep, Manager, and/or Customer Admin.

  6. Status: 

    1. Active: The account is active. If the account also contains an integration ID, they count as using one of the seat licenses. 

    2. Disabled: If the account has been deactivated.

    3. Inactive: A rep that hasn’t been deactivated but that they do not have an integration ID. When this happens, we aren’t able to analyze their calls.

  7. Team: The team that a rep is assigned to.