The VoiceOps Coaching Dashboard shows you who’s coaching and who’s being coached, and how coaches and reps are engaging with one another.


Charts help you quickly see what your coaches and reps are doing.  You can then refine your reporting filters, and export the data for further analysis.


At the top of the dashboard is the Rep Coaching Status, by Team chart. Below, the dashboard is divided into two sections:

  1. Rep Summary: Reports and charts that answer questions about coaching coverage and engagement by rep.
  2. Coach Summary: Reports and charts that answer questions about coaching activity by coaches.