Coaching Engagement Dashboard
The VoiceOps Coaching Dashboard shows you who’s coaching and who’s being coached, and how coaches and reps are engaging with one another.
The VoiceOps Coaching Dashboard shows you who’s coaching and who’s being coached, and how coaches and reps are engaging with one another. Charts help yo...
Thu, 28 Oct, 2021 at 12:31 PM
Use the Filters in the right sidebar to change the data displayed in the dashboard to change what data is visible, how it is grouped, and its range. Please...
Thu, 28 Oct, 2021 at 12:32 PM
You can look at this report to quickly see the coaching status of the reps on a given team. You can use this report to quickly judge which of your teams are...
Thu, 28 Oct, 2021 at 12:31 PM
Use the rep summary section to take a deep dive into the agents on a given team and figure out specifically which reps are in which category. On the rig...
Thu, 28 Oct, 2021 at 12:26 PM
The coach summary section allows the viewer to move a level up and evaluate how productive their coaches are. All individuals who are designated as “Active ...
Thu, 28 Oct, 2021 at 12:26 PM
Call: A voice recording between a rep and a customer. Calls are transcribed and analyzed. Coach: A user who can create forms and comment on calls. ...
Wed, 12 May, 2021 at 2:54 PM
Question: My reps tell me that they view the coach comments in the email message sent by VoiceOps, but the report shows they did not view the comment. Wha...
Thu, 28 Oct, 2021 at 12:29 PM